Contact us

Complaints and questions

The best way to reach us is the Complaints page in your account: a complaint filed there is linked to your account and to the item in question, so the support team sees it with its full context rather than as a detached message.

Before you write

If your question is about payment or transfer of ownership, note that both happen directly between you and the other party — the platform is not involved in either.

A safety note

The platform never asks for card or e-wallet details at any step. Any page or message that does so in Souq's name is not ours.